Certificate III in Retail

Course overview

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

NOTE: Enrolments in this course can be taken ALL YEAR ROUND.

Licensing / Regulatory information

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry requirements

There are no entry requirements for this qualification.

What work can you do?

Customer Service Representative, Retail Supervisor, Cashier, Sales Assistant, Team Leader, Retail Assistant

What units will you study?

13 units must be completed:

• 8 core units

5 elective units, consisting of:

• 3 units from the list below
• 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

• SIRXCEG001 Engage the customer
• SIRXCEG002 Assist with customer difficulties
• SIRXCEG003 Build customer relationships and loyalty
• SIRXCOM002 Work effectively in a team
• SIRXIND001 Work effectively in a service environment
• SIRXRSK001 Identify and respond to security risks
• SIRXSLS001 Sell to the retail customer
• SIRXWHS002 Contribute to workplace health and safety

Elective units

• CHCDIV001 Work with diverse people
• SIRRINV001 Receive and handle retail stock
• SIRXIND002 Organise and maintain the store environment
• SIRXIND003 Organise personal work requirements
• SIRXPDKOO1 Advise on products and services
• SIRRMER001 Produce visual merchandise displays
• SIRRMER003 Coordinate visual merchandising activities

Imported units

• BSBOPS305 Process customer complaints
• BSBMKG434 Promote products and services